Student Direct Edu Solutions Inc (we, us, or our) provides a platform for international students to explore academic and career opportunities in Canada. We offer resources on student visas, program details, and admissions assistance through our network of recruitment partners, counselors, and our website. Additionally, we connect users with valuable services and products relevant to the international student experience (collectively, the “Services”). The effective date of this policy is April 4, 2024.

What is this Privacy Policy?

When you utilize our services, you share certain information with us. This information may include personal data, which can be used to identify you individually. This Privacy Policy explains:

1. The types of personal information we collect, how we use it, who we share it with, and your rights regarding your data.

2. The contents of all documents you submit to us, which may contain personal information, will be collected and stored securely.

3. Any messages, comments, or inquiries you submit through various methods, including email, phone calls, or online forms, may include personal data such as name, country, email address, and phone number.

4. You agree to be bound by this Privacy Policy by accessing, browsing, or using the Website. If you do not agree with any aspect of this Privacy Policy, please do not continue to use the Website.

5. We reserve the right to update this Agreement to reflect changes in our practices. Any revisions will be effective as of the listed date. Your continued use of our services after the update signifies your acceptance of the revised Agreement.

6. Student Direct Edu adheres to the Personal Information Protection and Electronic Documents Act (PIPEDA), the primary federal law governing privacy in Canada. PIPEDA establishes guidelines for how organizations collect, use, and disclose personal information. 

7. Our sites and services are not intended for people under the age of 13, and we will not knowingly collect information about people under the age of 13. By using our website and Services, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ or guardians’ permission to use website and our related services. In the event that we learn that we have collected personal information from a child under age 13 we will delete that information as quickly as possible.

 

How Do We Collect Your Information?

The type of personal information that we may collect from you will depend on our relationship with you and the circumstances of collection, but  the information we collect may include, but is not limited to, the following:

       1. Directly from You: Information you provide through forms, updates, document submissions, messages, and communication channels may include personal details like name, contact information, and photographs.

       2. Third-Party Sources: With your consent (where applicable), we may collect data from trusted partners like marketing affiliates, service providers for identity verification and fraud prevention, or other Student Direct Edu clients involved in their own generated leads.  In such instances, we will determine whether we would have been entitled to collect such information from you, and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practical.

       3. Website & Service Usage: We utilize cookies and metadata collection to gather information about your activity on our website and services. This may include details like domain name, browser type, visited pages, clicked links, IP address, and time spent using our platform. We comply with all applicable laws regarding consent for cookie usage.

 

What Personal Information Do We Collect?

The extent and type of personal information we gather depend on your interactions with our website and services. In certain scenarios, such as assisting with applications to specific schools, we may require sensitive personal data (e.g., details related to race, ethnicity, religious beliefs, health information). In these cases, we will always obtain your explicit consent before collecting such data, as mandated by data protection laws.

The personal information we collect is shared solely with Student Direct and our trusted third-party service providers who act as data processors to deliver the services you request. This information is never shared or used for any other purpose.

Here’s a breakdown of the categories of personal data we typically collect, where permitted by applicable laws:

       1. Identifying Information:  Name, email address, phone number, billing or mailing address, IP address, date of birth. National identification numbers and documents containing your photograph or government ID may also be collected.

       2. Professional Information: Name, contact details, professional credentials and skills, educational and work history, salary, evaluations, references, interviews, certifications, disciplinary matters, and other information typically found on a resume, CV, or cover letter. 

       3. Financial Information:  Bank and credit account information, credit history, and details of transactions made through our services.

       4. Health Information: Name, email address, phone number, billing or mailing address, IP address, date of birth. National identification numbers and documents containing your photograph or government ID may also be collected.

       5. Location Data: Your location, either directly from you or through your use of our mobile app or third-party analytics tools and cookies.

       6. Other Information: Any additional information you voluntarily provide, such as when you contact us via email.

 

Why Do We Collect Your Information?